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Terms and Conditions

The use of this site and the placement of an electronic order with the seller indicate your acceptance of these terms and conditions.
Returns
Eritech is dedicated to making the return process as easy as possible for you. All products sold are covered under the manufacturer's warranty unless otherwise stated.

•    All shipments from Eritech require a delivery confirmation via buyer’s signature. Returns due to the carriers inability to obtain a valid signature are subject to a return processing fee and no credit of freight charges.
•    Products being returned must contain all original boxes, packing materials, manuals, blank warranty cards and all other accessories and documentation provided by the manufacturer. Any return that is not 100 percent complete will be returned back to the customer and no credit will be issued.
•    Most defective products may be returned for repair or replacement only at Eritech's discretion within 30 days of the invoice date. We will not charge a return-processing fee of any kind when a defective item is repaired or replaced with the identical item.
•    All returns must be made within 30 days of the shipping date. After 30 days, the manufacturer's warranty applies.
•    All items being returned for a refund or exchanged for a non-identical item are subject to a 15% return processing fee.
•    For all returns, the customer prepays shipping. Eritech does not offer reimbursement.
If the merchandise appears to be damaged in shipping, it is best to refuse the package and request the carrier return it to the shipper. After refusing a damaged product, please notify us at [email protected] Upon notification of refusal of a damaged product, Eritech will immediately ship a replacement.
- If you knowingly accept a damaged package, please make sure the delivery driver notes the damage in their scanner or on the manifest and then notify us at [email protected]
-If you accept a package and later discover damage, please contact us immediately at [email protected] Eritech must be notified of all claims related to shipping damage at [email protected] within 10 days of the shipping date. When we are notified of shipping damage within 10 days of the shipping date, Eritech will arrange for inspection, and if necessary, pick up of the damaged item. To help expedite a claim related to shipping damage, please provide Eritech with pictures of the damage.
-Due to shipping company restrictions, if Eritech is notified of shipping damage more than 10 days from when the order ships, we may not be able to offer an exchange or credit for the damaged item.

Privacy Policy and Security
At Eritech.com, we respect your right to privacy. We refuse to sell or share ANY of your personal information with anyone outside Eritech. The information we gather is only used for enhancing the functionality and content of our site, and ultimately to provide you with the best shopping experience possible.
We are committed to making your on-line shopping experience as easy, secure and worry-free as possible. To safeguard all your shopping transactions we employ the latest security methods in protecting your personal information. This includes a Verisign Secure Server Certificate to encrypt your credit card and personal information during a purchase. Eritech employs the Internet's Secure Socket Layer ("SSL") to further shield your information from third parties.