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Factory Refurbished

Factory Refurbished products are returned items from retailers or customers to the manufacturer for different reasons (defective, exchange, open box). The units are inspected by the manufacturer to ensure that they meet the same quality standards as new products, and include the complete original factory install (some manufacturers no longer include recovery discs or recovery partitions, but may make them available for sale). They operate as any other "new" product, although these units might have minor outside case blemishes or scratches. Factory Refurbished products come with original manufacturer warranties (unless noted), are fully tested by the manufacturer, and are in manufacturer boxes. If you receive a Factory Refurbished unit and it is defective, not working or missing a part, you should contact the manufacturer directly for warranty repair, or contact us to get an RMA# to return for repair only. We can only repair the same unit and send it back to you - we do not do cross-ship or replace Factory Refurbished with another unit. does not pay for shipping defective units back to us, but once the warranty service is completed (usually about 2 weeks after receipt of the unit) we will return the item UPS ground to you at our expense.