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RMA Request

RMA Request - All returning products must have a Return Merchandise Authorization (RMA) number, any return without an RMA number will not be accepted. It will be refused and returned to the customer at customers' expense. `- Customer must request the RMA number within 20 days from the date the order was shipped. After 20 days customer must contact the manufacturer or warranty provider directly for repair/replacement. - RMA numbers are valid for 10 days only, meaning the returning product must be shipped by customer and received by Seller within 10 days. RMA numbers will not be extended or re-issued. - A 15% restocking fee applies to all refunds. - Products that have been opened and used can not be returned for refund, only for repair or replacement. Seller is not responsible for product incompatibility and/or if customer ordered the incorrect product. - Customer is responsible for the shipping cost of all returning products. - Seller is not responsible for factory defects and/or products incompatibilities. - All fees including shipping and restocking fees are NON-REFUNDABLE.